Frequently Asked Questions

How to play SMPRINCE on Telegram

Play SMPRINCE on Telegram

  1. Open your Telegram App.
  2. Search @smprincesg8bot.
  3. Click "Start" button.
  4. Select your preferred language.
  5. Click "Start Game" button.
  6. Click deposit and choose the promotion you wish to redeem.

🎉 Congratulations! You're all set!

Play SMPRINCE on Telegram
How to deposit using bank-in transfer
  1. Log in to your user ID and click "MENU".
  2. Click deposit.
  3. Choose the promotion package you wish to redeem.
  4. Click Bank-In Transfer and choose the bank account you want to use.
  5. Contact our customer service for bank account information.
  6. Enter the deposit amount and bank information, then upload a screenshot of the receipt.
  7. Click "SUBMIT". Congratulations — you have successfully made a deposit.
Bank-in transfer deposit guide
How to deposit via DGPAY
  1. Log in to your user ID and click "MENU".
  2. Click deposit.
  3. Choose the promotion package you wish to redeem.
  4. Click Online Transfer, choose DGPAY, then choose the bank account you want to use.
  5. Enter the deposit amount and click "CONFIRM".
  6. Fill in the necessary information and click "CONTINUE".
  7. Congratulations — your deposit is complete. Track its status under Transactions.
DGPAY deposit guide
How to deposit via PAY ESSENCE
  1. Log in to your user ID and click "MENU".
  2. Click deposit.
  3. Choose the promotion package you wish to redeem.
  4. Click Online Transfer and choose PAY ESSENCE.
  5. Enter the deposit amount and click "CONFIRM".
  6. Choose the bank account you want to use.
  7. Fill in the necessary information and click "SIGN IN".
  8. Congratulations — your deposit is complete. Track its status under Transactions.
PAY ESSENCE deposit guide
How to deposit via crypto
  1. Log in to your user ID and click "MENU".
  2. Click deposit.
  3. Choose the promotion package you wish to redeem.
  4. Click Crypto and choose USDT.
  5. Enter the deposit amount.
  6. Scan the QR code, or send crypto manually to the address provided, then click "CONTINUE".

Congratulations! You have successfully made a deposit.

Crypto deposit guide
How to register with mobile
  1. Search in Chrome or Safari: https://smprincesg8.com
  2. Click the "MENU" icon in the upper-left corner.
  3. Click the "REGISTER" button.
  4. Fill in your username, password, email, and mobile number.
  5. Choose your currency (affiliate code is optional).
  6. Fill in the verification code and click "REGISTER NOW".
Mobile registration guide
How to join as an SMPRINCE partner (affiliate rewards)

Join as an affiliate member with SMPRINCE

  1. Contact our customer service for a reference code (Whatsapp, Wechat, or Telegram).
  2. Invite friends to join or promote SMPRINCE through social media.
  3. Earn up to 45% lifetime profit.
  4. Start earning.

More detail: Affiliate Reward

How to contact us

4 ways to contact us

You can contact us via Whatsapp, Wechat, or Telegram, 24/7.

More detail: Contact Us

How to make a complaint or give feedback

Email us a feedback or complaint letter

You can submit a form to our related department via email.

More detail: Contact Us

What is SMPRINCE Mall

Purchase items using SM Points

Game points are earned from valid bets.

  • Your SMPRINCE points are shown at the top-right of the member site.
SMPRINCE points display
  • Points are earned from the valid bet amount of losing tickets only.
  • Points are calculated and displayed at the next settlement date, 1 PM (GMT+8).
  • Purchase now: SMPRINCE Mall
How to purchase products in SMPRINCE Mall

Purchase using game points

  1. Add items to your cart. Add items to cart
  2. Log in with your Member ID. Log in with Member ID
  3. Click "Check Out". Check out
  4. Enter your shipping address. Enter shipping address
  5. Complete checkout. Congratulations — your item has been purchased.

Purchase now: SMPRINCE Mall

How to register with PC
  1. Search in Chrome or another browser: https://smprincesg8.com
  2. Click the SIGNUP button.
  3. Fill in the necessary information.
  4. Click "Register Now" to complete registration.

Congratulations! You're all set!

PC registration guide
How to redeem SMPRINCE gift cards

Gift card redemption guide

  1. Log in as a member.
  2. Fill in your username and password.
  3. Click the Promotion page.
  4. Click the "REDEEM" icon in the top-right corner.
  5. Fill in the redemption code and click "Next".
  6. Click "Save" to complete the process.

More details: Gift Card Guide

Gift card redemption guide
How to submit a withdrawal
  1. Click Withdrawal.
  2. Enter the withdrawal amount and click Submit.
  3. Click Transactions to track your withdrawal status.
  4. Submission successful — details can be viewed there.

Congratulations! You have successfully made a withdrawal.

Withdrawal guide